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Field Service Technician
Field Service TechnicianAquaria • Austin, TX, US
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Field Service Technician

Field Service Technician

Aquaria • Austin, TX, US
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About Aquaria

Aquaria’s mission is to safeguard and unlock a sustainable future for clean water.

Aquaria has created proprietary technology that harvests clean water from the air for entire communities. We envision a future where Aquaria can sustainably supply entire cities with energy from the sun and water from the air.

Disruptions to clean water access are among the main ways we suffer from the effects of climate change, and access to clean water remains one of the most pressing global challenges. Today, more than 2 billion people lack access to safely managed drinking water services, and this problem is worsening.

Aquaria is backed by top Silicon Valley investors, including Softbank Mistletoe, Soma Capital, Bow Capital, Ciri Ventures, HF0, and former House Majority Leader Dick Gephardt. Aquaria was part of the 2023 Fast Co. World Changing Company of the Year award in multiple categories.

The Opportunity

Aquaria is redefining how homeowners and businesses source clean water, drawn directly  from the air.

To support our rapidly growing customer base, we’re hiring our first Field Service Technician. This position is for a hands-on, mechanically minded problem solver who enjoys working in the field, engaging directly with customers, diagnosing and resolving technical issues across electrical, mechanical, water, and HVAC systems.

While this is not a software / IT position experience using computer-based tools (including ChatGPT) is a plus. If you’re excited about this position but don’t meet every requirement, we’d still love to hear from you.

This position is ideal for candidates with backgrounds in :

  • HVAC
  • Electrical
  • Plumbing
  • Appliance repair
  • Solar / renewables installation
  • General mechanical troubleshooting
  • Field service or facilities maintenance

As our first hire in this function, you'll play a critical role in shaping how Aquaria provides field customer service. You will perform maintenance, troubleshoot units, complete pre-sale site surveys, assist with installations, and support customers both on-site and remotely. You will also help build internal documentation, SOPs, and service processes as we scale.

What You’ll Do

Field Service & Customer Support

  • Serve as the first-line responder for inbound service calls, texts, and support tickets
  • Perform on-site visits for repairs, diagnostics, and scheduled preventive maintenance
  • Troubleshoot mechanical, electrical, water flow, and environmental issues
  • Clearly communicate findings, next steps, and service expectations to customers
  • Update service tickets, document issues, and maintain accurate case history
  • Work cross functionally with product and engineering teams
  • Determine when to escalate issues to Technical CSM or engineering

    • Pre-Sale & Installation Support

  • Conduct pre-sale site surveys : electrical access, drainage, humidity / temperature conditions, installation viability
  • Assist in installation appointments to ensure quality and adherence to standards
  • Provide real-time field feedback that informs product design and installation updates
  • Collaborate with Sales, Operations, and Engineering on customer handoff and technical requirements

    • Documentation & Continuous Improvement

  • Contribute to technical guides, troubleshooting trees, installation SOPs, and video tutorials
  • Share patterns and insights from the field to improve product reliability
  • Help refine and build a scalable service model and workflow
  • Assist with training new employees, contractors, and installation partners

    • What Makes You a Great Fit

  • 2+ years of experience in HVAC, electrical, mechanical, plumbing, appliance repair, or field service
  • Strong hands-on technical troubleshooting ability
  • Proficiency with multimeters, basic hand tools, and diagnostic equipment
  • Comfort reading and interpreting wiring diagrams, schematics, and installation manuals
  • Strong communication and customer-facing professionalism
  • Reliable vehicle and and valid driver’s license / insurance capable of transporting tools and small parts
  • Ability to lift up to 50 lbs and work in outdoor environments when needed
  • Tech-comfortable : able to use a ticketing system, phone / tablet apps, and ChatGPT for workflow support
  • Preferred : Experience working in a startup or fast-moving environment
  • Preferred : Prior field service experience with water systems, air conditioning, or dehumidification equipment
  • Preferred : Experience documenting fixes and contributing to SOPs

    • We Value

  • Proactive and self-sufficient — you enjoy solving problems independently
  • Calm and professional — especially when assisting customers under stress
  • Curious — you want to understand how things work and get better over time
  • Organized — you manage your schedule efficiently and keep good records
  • Mission-driven — you care about sustainability, reliable water access, and making a real impact

    • Why Join Aquaria

  • Be part of a groundbreaking solution in climate and water tech
  • Build a function from the ground up as our first field technician
  • Significant ownership in shaping how we support customers at scale
  • Opportunity to grow into leadership or specialized roles as we expand

    • Benefits

  • OT eligibility
  • Mileage / vehicle stipend
  • Tools / PPE
  • Training time paid
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