Digital Branch Manager-Bowling Green

Join our team as a Digital Branch Manager and lead the digital member experience for our credit union! In this role youll oversee our Digital Branch and Member Contact Center-driving service excellence operational performance and team success across online banking mobile banking digital onboarding online lending card services and more.

Key Responsibilities

Lead coach and develop Digital Branch & Contact Center staff.

Monitor call queues and member communication channels to ensure timely exceptional service.

Resolve escalated member issues with sound judgment and professionalism.

Drive digital sales performance and support cross-selling initiatives.

Oversee online account opening consumer loan origination / processing and digital transactions.

Ensure compliance with all policies procedures and regulations.

Support technology rollouts and foster a strong service / sales culture.

Qualifications

Bachelors degree or equivalent experience.

3 years banking / financial services experience.

3 years of member / customer service experience.

1 year consumer lending experience.

1 year supervisory experience.

Call Center experience preferred.

Must obtain financial counseling certification within 12 months.

What Were Looking For

A strong positive leader who thrives in a digital environment excels at problem solving communicates clearly and is passionate about delivering exceptional member experiences.

Required Experience :

Manager

Key Skills

User Interface,Competitive Analysis,New Technologies,Business developments,Communication,Content Management System,Market Research,Internet,Youtube,Digital Assets,Digital strategy,Social Channels,Digital Forensics,A / B Testing,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1