Deskside support technician - AzureAD

Tech Skill :

1. Azure AD Hybrid Env Admin :

a. Access Management,

b. Build and register devices to AD

c. Trouble shooting a. &b. Activities.

2. M365 support

a. Basic troubleshooting of office products (Outlook, word, excel, Power point)

b. OneDrive,

c. SharePoint

d. MS Teams

3. MDM Intune :

a. Managing devices in Intune

i. Laptops

ii. Smart Phones

4. Intune (Windows) Autopilot

a. Building / rebuilding laptops using autopilot policies

b. Understanding of step by step process

5. Video Conferencing room support - Logitech, MS teams

a. Logitech rally Kit, Bar support.

b. Microsoft Teams rooms support (MTR)

6. Desktop / Laptop Setup

a. Building / rebuilding laptops

b. Desk setup (Power / Network)

7. Hands & Feet- Server / Data Rooms

a. Patch Panel Network cabling

b. Physical server support

8. Service Now user experience

a. Basic knowledge of the tool - Incident, Problem, Change , service request & Asset mgmt. module

Functional Skills :

1. ITIL process understanding.

2. Financial domain support

3. IT Asset and inventory Management

4. VIP user support

5. Situation and priority management

6. Minimum Relevant experience - 3+ years

Soft Skills :

1. Effective communication and interpersonal skills

2. Ability to work under pressure situations

3. Problem solving skills :

Desirable :

1. COTS Apps support skills

2. Certifications : ITIL foundation, MCSE, Azure foundations

3. Apple / MAC devices management

4. SOP based procurement

5. Trade floor support