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Front Desk Clerk - MGM Springfield

Front Desk Clerk - MGM Springfield

MGM Resorts InternationalSpringfield, MA, US
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Front Desk Representative

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like you to create unique and show-stopping experiences for our guests.

The Job :

As a Front Desk Representative, you will have the unique opportunity to create wow moments for our guests, anticipating their needs and ensuring a smooth, hassle-free stay. If you're passionate about delivering exceptional service and making lasting memories, we invite you to apply and become a valued member of our MGM Resorts family! The Starting Rate : $18.20 per hour The Day-To-Day :

  • Welcome guests to the property, providing memorable service while anticipating their needs and resolving any complaints in alignment with S.H.O.W. Service Basics.
  • Manage early and late property arrivals, departures, and walk-ins, ensuring a seamless experience with check-ins and check-outs.
  • Enhance guest experience by offering upgraded accommodations when available and promoting M life enrollment and benefits.
  • Collaborate with Housekeeping and other departments to fulfill guest expectations and special requests.
  • Accurately process payments and balance all transactions using proper procedures.
  • Control and issue keys, ensuring the security and confidentiality of all guests while creating a relaxing and hassle-free experience.

The Ideal Candidate :

  • High School Diploma, GED or equivalent
  • 1+ Years of prior face to face guest service experience is preferred
  • Have open available including working overnight shifts of 10 : 30pm-7 : 15am

    • The Perks & Benefits :

  • Healthcare, financial and time off benefits
  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
  • Free meals in our employee dining room
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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    Front Desk Clerk • Springfield, MA, US