Customer Service Supervisor

Customer Service Supervisor (CSS)

The following provides a detailed description for the position of Customer Service Supervisor. Actual duties performed may vary slightly.

General Position Description :

The Customer Service Supervisor (CSS) will lead, direct and control all facets of front desk operations with an emphasis on member service and overall gym administration. CSS reports directly to the General Manager.

Major Responsibilities :

Management / Leadership Duties

• Manage Customer Service Representatives (CSRs) to ensure all company policies and procedures (SOP) are followed.
• Manage and motivate CSRs to emphasize superior customer service.
• Conduct bi-monthly staff meetings. (6-8 weeks between meetings)
• Create CSR work schedule based on staffing requirements per the GM and company budgets. Schedule done a month at a time.
• Ensure that all employees are wearing proper uniform attire and nametags.
• Ensure all staff is showing up on time.
• 30-32 hours a week come from covering set shifts at the service desk. Also, responsible for covering shifts when short staff or staff calls off and a replacement cannot be found.

Operations Support

Concession Management

HR / Payroll

Administrative

Qualifications & Requirements :

Compensation Eligibility :

Hourly wage :

Assigned Hours : 30-35 hours per week

What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.

We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - but also enthusiastic, collaborative, and creative.

If this feels like you, we can't wait to get your application!