Fleet Coordinator - Sewell Fleet Management

Job Description

Job Description

Fleet Coordinator - Sewell Fleet Management

About Sewell Fleet Management : Sewell Fleet Management is dedicated to providing tailored, valuable fleet programs that align with our clients' unique business needs and objectives. We are committed to achieving 100% client retention by fostering long-term, mutually beneficial relationships. We pride ourselves on a culture of excellence, high performance, and exceptional customer responsiveness.

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Career Growth Opportunities

Retirement Plan

Responsibilities

Position Summary : The Fleet Coordinator is a vital administrative and client support role, serving as the cornerstone for our Account Management team. This position is ideal for an ambitious individual seeking to establish a long-term career path in client relationship management within the fleet industry. The Fleet Coordinator will ensure superior service to our clients through daily contact and efficient management of administrative and operational support tasks, while actively developing the knowledge and skills necessary to grow into a strategic Account Manager.

Requirements

Key Responsibilities :

Client Support & Communication :

Act as a local, knowledgeable resource and primary daily contact for an assigned portfolio of Fleet Management clients, primarily through professional phone and email communication.

Provide exceptional service by maintaining open lines of communication and exceeding client expectations in routine interactions.

Assist in gathering client feedback from routine interactions to support ongoing client satisfaction efforts.

Administrative & Operational Management :

Manage all administrative and support tasks related to the client base, ensuring accuracy and timeliness.

Create, update, and distribute client lease documents and efficiently field related questions.

Input and initiate vehicle quotes and orders for clients, coordinating with internal teams.

Collaborate closely with internal operational teams (e.g., ordering, logistics, maintenance) to determine optimal solutions and options for clients.

Account Management Support & Development :

Assist the Account Management team by preparing documents, materials, and reports for client meetings, including Business Reviews and Performance Reviews, and attend client meetings as requested to gain exposure.

Support the proactive analysis of basic fleet data to help identify trends and assist in developing recommendations for client optimization.

Participate actively in monthly team development meetings to enhance industry knowledge, client understanding, and Sewells products and services.

Learn and contribute to the ongoing review of client strategic Business Plans and itemized action plans, understanding how to prioritize initiatives.

Internal Collaboration & Accountability :

Contribute to fostering an environment of continuous collaboration with operations, sales, and client management teams.

Assist in marshalling resources to accomplish client support objectives and meet established deadlines.

Learn to identify and escalate issues requiring higher-level attention to ensure client satisfaction.

Professional Development :

Actively engage in ongoing knowledge development, continually expanding professional skills and understanding of industry best practices, client needs, and Sewells offerings.

Demonstrate an innate desire to continually challenge oneself to go beyond expectations and strive for excellence in all tasks.

Commit to maintaining strong internal and external communications.

Qualifications :

High school diploma or GED is required.

A minimum of 3+ years of administrative or office experience in a professional work environment.

Strong PC proficiency, including a working knowledge of Microsoft Excel (intermediate usage preferred) and Outlook. Experience with data entry and basic reporting is essential.

Demonstrated ability to provide excellent customer service through professional verbal and written communication.

Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Must possess a valid driver's license with a satisfactory driving record.

The Ideal Candidate Will Possess :

Customer-Centric Mindset : A genuine desire to provide exceptional service to both internal and external customers, consistently striving to meet and exceed their needs with a positive attitude.

Detail-Oriented : Demonstrates a strong attention to detail, ensuring accuracy and consistency in all work, from data entry to document creation.

Strong Communicator : Effectively conveys messages, thoughts, and ideas both verbally and in writing, with the ability to communicate clearly and professionally.

Team Player : Works collaboratively and effectively with diverse groups of individuals, placing team needs and goals ahead when necessary, and fostering a spirit of teamwork.

Organized & Proactive : Capable of scheduling, planning, and prioritizing tasks and responsibilities to achieve goals and meet deadlines in an orderly and timely manner.

Problem Solver : Able to analyze situations, determine the best solutions based on available facts, address problems efficiently, and offer multiple solutions where applicable.

Adaptable & Flexible : Readily adapts to changing priorities and tasks, moving easily between responsibilities, and performing effectively in dynamic situations.

Eager to Learn & Grow : Possesses the energy, enthusiasm, and independent work ethic to continually expand their professional skills and knowledge, with a clear commitment to career progression within client management.

Analytical Aptitude : An emerging ability to work with data, identify key information, and contribute to understanding trends, as a foundational skill for future strategic analysis.

Compensation & Benefits : This is a full-time, salaried position with competitive compensation based on experience.