Account Director

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people

and empowering them to

thrive, grow meaningful careers and to find a place where they belong.

Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves :

The Account Director is accountable for developing and implementing account plans across multiple accounts which will delight our clients and ensure healthy long term relationships. The Account Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Director Managing Director for the account, understands the firm's strategy and goals and can translate those into the business opportunities.

What your day-to-day will look like :

Delivery of Client Satisfaction

Executes the vision and strategy of the account plan ensuring the client objectives and interests are met

Ensure service delivery is with high quality and exceeds the clients' expectations

Develops, manages and implements Voice of the Customer (VOC) to regularly gain input and direction from clients ensuring alignment

Respond to any client issues in an expedient and professional demeanor

Builds and Manages High Performing Teams

Hire, attract and retain a team of top talented employees; improve team performance through regular coaching and feedback; provide recognition

Understand the client's key business drivers; focus the team to ensure those priorities are aligned with our deliverables

Embody the firm's values and core behaviors of collaboration, integrity and excellence

Advances the firm's diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion

Identifies and grooms successor to role

Achieve Financial Results

Develops budget and manages to ensure plan is met or exceeded in both growth and profitability

Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography

Mitigates risk for the organization by ensuring A / R is maintained below 60 days payable

Contributes to the Growth of the Company

Become internal reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle's business

Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform

Required Qualifications :

Client Focus

Dedicated to exceeding client expectations to ensure a no-bid contract renewal

Proactively solicits and responds to feedback and input from client

Establishes and maintains effective relationships with customers and gains their trust and respect

Experienced in managing multiple client contacts across a large geography.

Able to manage through sometimes conflicting client priorities.

Results driven

Ability to translate the account plan into a solid delivery model

Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail

Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required

Natural Coach

Clearly establishes performance expectations and goals for employees

Provides point in time feedback to enhance performance of employees

Creates an environment with strong morale

Experienced in managing large and geographically diverse teams

Solutions Oriented

Uses rigor and logic to solve difficult problems with effective solutions

Identifies issues before they become problems

Looks beyond the obvious and doesn't stop at the first answers

Realize operating leverage through process improvement, gaining capacity for value-added work

Industry Knowledgeable

An expert in real estate and plant operations within the healthcare industry

Experienced in managing fire & life safety programs in a hospital environment.

Preferred Qualifications :

Degree in Real Estate, Business Administration, Accounting, Engineering or related field or equivalent experience.

12+ years' experience in Facilities Account Management or related field.

Has experience leading complex account structures, running multiple teams across multiple locations and countries, in a regional or global capacity.

Commercial real estate management at senior level

Account management or similar role.

Development of business contacts leading to new business opportunities.

Has demonstrated experience in handling Client and / or Firm sensitivities knowing when to escalate with urgency, or how to mitigate and de-escalate risks.

Demonstrated experience in balancing the interests of the client with those of the Firm.

Experience in translating client needs into existing or new business growth.

Profit and Loss experience and accountability across regions or global.

Active member of a relevant industry professional organization.​

​Success Measures

Account financial performance.

Contractual key performance indicators.

Customer satisfaction score exceed contractual commitment.

100% risk compliance and adherence to EHS requirements.

Develop high performance team and account succession plan.

Seen as best in class account and quoted to other clients.

Estimated compensation for this position :

245,000.00 - 265,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location :

On-site -Roseville, CA If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.

We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and / or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

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