Manager, Technical Training & Change Enablement ($113,000 - $146,400)

Manager, Technical Training & Change Enablement

This position plays a key role in ensuring the Office Division's technology initiatives and in-place platforms meet business objectives by focusing on the people side of change. The primary responsibility will be to design and drive division-wide Organizational Change Management (OCM) and learning strategies that minimize friction and maximize engagement and adoption. This position will work to drive faster adoption, greater and more effective utilization, and higher proficiency in technology changes, leading directly to measurable business value.

Key Responsibilities :

• Serve as the change lead for all major technology initiatives, designing and executing actionable change management plans (including communication, training, and follow-up) to minimize user friction and maximize adoption
• Direct the end-to-end design, development, and implementation of comprehensive learning solutions for new technologies and capabilities, employee onboarding, and ongoing learning. This encompasses analyzing technical needs, developing role-specific curricula, and creating high-quality, scalable learning and performance support assets for core systems.
• Establish clear metrics (KPIs) and accountability for technology usage and proficiency. Track and report on change effectiveness, ensuring training translates into tangible business value and effective utilization
• Actively participate in the full IT project lifecycle, collaborating with project teams to embed change and learning activities into the overall project governance, timeline, and business process redesign
• Establish, manage, and empower a Technology Super User / Change Agent Network across the Office Division to ensure localized support, drive continuous reinforcement, and facilitate the collection of user feedback for system enhancements
• Continuously monitor the effectiveness and utilization of new tools and enhancements, using user feedback and system data to provide strategic suggestions for process improvement, system enhancements, and curriculum optimization

Additional Skills :

Preferred Education :

Preferred Years of Relevant Work Experience :

Additional Requirements :

Base Pay Range : $113,000.00 - $146,400.00

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.