Technical Support Analyst

Job Description : The IT Support Analyst role is responsible for providing excellent customer service and assist associates with Tier 1 & 2 IT Support related issues. Additionally, you will manage support tickets while providing timely customer feedback. Perform all in-person activities and prioritize tickets based on business needs is also a large part of the job.

Responsibilities :

• Provide 1st level IT support for all incidents and requests routed directly to the Tech Support team
• Perform 2nd level support and activities for incidents and requests assigned from the Service Desk related to laptops, mobile devices, video-conference equipment, or software applications
• Perform all in-person / user support activities
• Perform IMAC (Identity Management & Access Control) duties related to end user computing
• Assigned project tasks related to end user / desktop computing services
• Provide time and accurate customer feedback
• Create new end user computing knowledge for the Service Desk
• Assist in assigned problem investigations and resolution for end user computing problems
• Proficiency in Windows / MacOS / O365 Administration
• Experience with remote desktop applications and help desk software
• Installing and deploying new hardware systems, software upgrades, or cable management
• QA Service Desk performance and work directly with the Service Desk for improvements
• Additional Skills & Qualifications
• High school diploma
• Bachelor's degree (highly desired, but not required)
• Minimum three years of experience in an IT Support setting
• Friendly and upbeat personality
• Ability to work under pressure and manage multiple tickets
• Problem-solving skills
• Conflict-resolution skills
• Job Type & Location

This is a Contract position based out of Boston, MA.

• Pay and Benefits

The pay range for this position is $32.00 - $40.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Boston,MA.

• Application Deadline

This position is anticipated to close on Nov 17, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.