Applications Engineer

Job Description

Job Description

Job Description

The position is remote; however, candidates must be based in LA (preferred), NY, DC, OC, HOU, or DAL.

Our client, an Am Law 100 firm, is seeking an experienced Applications Engineer to support and enhance its global ServiceNow platform.

ServiceNow serves as the firm's enterprise platform and system of record for change management, configuration (CMDB), incidents, asset management, knowledge base, service requests, and other ITSM / ITOM functions. The Applications Engineer will play a critical role in maintaining the stability, performance, and security of the platform while also supporting strategic enhancements and integrations.

Key Responsibilities

Lead administrative tasks, including ServiceNow upgrades, configurations, and patch management.

Develop and implement platform enhancements following ServiceNow best practices.

Monitor and maintain MID Servers to ensure uptime and proper configuration.

Provide daily operational support for the ServiceNow platform and its core capabilities.

Collaborate on building integrations using the ServiceNow Integration Hub.

Gather and document business requirements, write user stories, and define acceptance criteria using Agile / Scrum methodologies.

Ensure platform compliance with firm-wide security policies and ISO 27001 / 2 standards.

Develop dashboards and reporting solutions for business stakeholders.

Support ITSM process adherence and governance.

Required Qualifications

Bachelor's degree or equivalent experience.

Minimum 4 years of experience working with the ServiceNow platform, including ITSM and ITOM modules.

Minimum 4 years of experience in IT operations, working collaboratively across multiple IT teams.

Solid understanding of the ServiceNow platform architecture and best practices.

Preferred Qualifications

Experience with ServiceNow HAM Pro.

Familiarity with ITIL frameworks and ITSM methodologies.

Experience with ServiceNow CMDB, Common Services Data Model (CSDM), Discovery, and Service Mapping.

Strong interpersonal and communication skills with the ability to work effectively across diverse teams.

This is a high-impact role ideal for a ServiceNow expert looking to advance their career within a well-established and collaborative IT environment. There are 4 people on the team currently. They are seeking candidates who have hands-on experience with ServiceNow who can support and be responsible for the administration of it. This role will also assist with BA requirements in terms of gathering requirements and hosting workshops with process owners, etc. This role will be both back-facing and front-facing.