Help Desk Tech

Job Summary

The Help Desk Technician will support day to day end user operations and respond to tickets and escalation calls when necessary. Incumbent is expected to solve a large percentage of the issues themselves with little reliance on Tier 2 and 3 support except when necessary. Deployment of new computers and other projects as defined will be expected.

Job Responsibilities

• Day-to-day responsibilities as they relate to the Help Desk and the support of all Riverview Health information systems.
• Assist in desktop support
• Deploy new computers
• Participate in larger projects
• Provide excellent c ustomer service - providing our customers support via Riverviews core values of Compassion Belonging and Excellence.
• Other duties as assigned.

Education Requirements

Experience Requirements

Familiarity with ConnectWise Ticket Management Office 365 Microsoft Entra Active Directory and Admin Portals are a plus.

License / Certification Requirements

Key Skills

user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1