Customer Service Agent

Job Description

Job Description

We are seeking an attentive, detail-oriented Customer Service Agent to join our team in Rochester, NY. This role is ideal for individuals who are passionate about helping others, solving problems with professionalism, and providing exceptional service. The successful candidate will play a key role in supporting clients, addressing inquiries, and representing Lumina Agency Inc with a confident and polished approach.

Responsibilities

Provide clear, professional assistance to clients through phone and email communication.

Handle inquiries, resolve concerns, and ensure each client receives prompt and accurate information.

Maintain organized records of client interactions and follow-up actions.

Collaborate with internal teams to support service delivery and customer satisfaction.

Uphold company standards and contribute to a positive, reliable service environment.

Identify opportunities to improve processes and enhance the client experience.

Qualifications

Qualifications

Strong communication and interpersonal skills.

Ability to multitask, prioritize, and stay organized in a fast-paced setting.

Problem-solving abilities with a proactive, professional mindset.

Attention to detail and commitment to high-quality service.

Ability to work independently and as part of a team.

Basic computer and documentation skills.

Additional Information

Benefits

Competitive salary of $47,000 – $52,000 annually.

Growth opportunities and professional development within the company.

Supportive, team-oriented work environment.

Comprehensive training for long-term success.

Stable work schedule and a professional organizational culture.

Opportunities to refine communication, leadership, and client-management skills.