Senior Collections Representative

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description :

At Regions, the Home Improvement Financing Senior Collections Representative is responsible for the daily collection process, which includes communications with customers at all levels of delinquency. This position handles complex issues and serves as a resource to associates with less experience.

Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefitting both the contractor partner and the homeowner.

Primary Responsibilities

Contacts customers by phone or other methods to resolve delinquent status of accounts

Answers complex customer questions

Consults customers to available payment options

Documents outcomes and actions taken

Assists in the development of written procedures

Serves as a resource to associates with less experience

May provide guidance on complex or escalated issues

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible

Requirements

High School Diploma or GED

Three (3) years of collections or related experience

Preferences

• Bachelor's degree in accounting, finance, or related field

Skills and Competencies

Ability to multi-task and meet deadlines

Ability to work on a team

Good Microsoft Office Suite skills

Excellent customer service and collections skills

Good verbal and written communication skills

Working knowledge of collections software

This position is only available onsite in Salt Lake City, Utah.

A full time schedule of 40 hours, Monday through Friday during business hours is expected.

A monthly bonus incentive on top of base hourly pay is available to earn for all associates in this role.

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include : experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target : Minimum :

$40,000.00 USD

Median : $48,240.00 USD

Incentive Pay Plans :

This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. () Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation / Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

Location Details

Salt Lake City UT LOB

Location : Salt Lake City, Utah

Equal Opportunity Employer / including Disabled / Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.