Application Support Specialist

Department : Network & Information Services

Job Title : Application Support Specialist

Education Level : College diploma or university degree and two years experience with supported applications.

Certification / Licensure : Certifications in supported applications and related software and system components.

Knowledge & Experience :

• In-depth hands-on knowledge of and experience with administering and integrating applications in an educational environment.
• Proven experience with troubleshooting principles methodologies and issue resolution techniques.
• Ability to develop and interpret technical documentation for training and application support procedures.
• Ability to effectively prioritize and execute tasks in a service-oriented environment.
• Knowledge of trends in technology relating to software applications.
• Experience with utilizing systems for problem tracking and resolution.
• Good understanding of the organizations goals and objectives.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills with a focus on rapport-building listening and questioning skills

Essential Functions of Position :

The Application Support Specialists role is to deliver training and support to end users and IT personnel within the organization or school districts in using applications to fulfill objectives efficiently and effectively. This includes troubleshooting issues for all end users including teachers administrators and IT personnel. The Application Support Specialist is also responsible for assisting in the design delivery and improvement of training sessions and curating and developing support materials and resources. Proven communication skills problem-solving skills and knowledge of application administration best practices are critical to successful performance in this role.

Physical Requirements :

Never

Occasional

Frequent

Constant

0%

1-32%

33-66%

67%

Standing

Walking

Sitting

Bending / Stooping

Reaching / Pushing / Pulling

Climbing

Driving

Lifting (50# max)

Carry (25 feet)

Manual Dexterity Tasks

ESU 10 Benefits Provided :

Health and Wellness

Retirement (NPERS)

Mileage Reimbursement

Other

Required Experience :

IC

Key Skills

Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

Employment Type : Full-Time

Experience : years

Vacancy : 1