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AV/VC Technician I
AV/VC Technician ITeamPeople • Washington, DC
AV / VC Technician I

AV / VC Technician I

TeamPeople • Washington, DC
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Primary Function

Provide on-site daily technical support to clients in conference rooms and event spaces, and those who join virtually; work independently and collaboratively with a team of Technicians and IT professionals servicing global conferencing, with the goal of providing responsive and effective service.

Duties & Responsibilities

  • Prepare and close conference rooms for meeting requirements as described by the client
  • Set up, playback and record from a variety of video and audio sources; Set up content sharing presentations to display on screen in varying room types
  • Set up, operate, and strike conference room VC and AV systems including varying types of microphones and sound amplification (PA) systems, data / video displays and projection systems, AV device control systems, simultaneous interpretation (SI), videoconferencing equipment, computer control systems, video switching, professional audio and video recording systems and video streaming
  • Verify, test, troubleshoot and monitor videoconference and / or mobile, remote connections prior to and during meetings
  • Verify, test, troubleshoot, and monitor playback of client-provided meeting content such as Powerpoint, Canva, or similar presentations / decks
  • Assist Service Desk operations by responding to client chats, calls, and emails, join events in progress to troubleshoot and fix urgent discrepancies
  • Remotely monitor conference room systems via desktop applications and proprietary tools
  • Host and moderate meetings on virtual platforms such as WebEx Meetings and Webinars, Zoom Meetings and Webinars, Microsoft Teams
  • Conduct demonstrations for users on video conferencing platforms
  • Take escalations from IT teams related to video conferencing equipment and connections
  • Maintain conferencing equipment on the HQ campus, track for inventory, and secure as per requirements
  • Contribute to operational documentation and SOPs
  • Report system anomalies, equipment problems, customer relations issues or any other daily event concerns that arise
  • Other duties as assigned

Skills & Qualifications

  • Strong customer service skills, providing a comfortable meeting environment and confidence in the operator
  • Solid work ethic; interest and enthusiasm for growing skills in the IT or AV industry
  • Proficient knowledge of current AV & VC industry practices, standards, and procedures
  • Understanding of signal flow and able to provide basic troubleshooting for VC, AV, and IT equipment
  • Critical thinking and problem-solving skills required, as to manage technical situations during events
  • Experience with microphone systems, digital audio consoles, standards based (SIP / H323) videoconferencing equipment, SI equipment, video systems, lighting equipment, computers, device control systems
  • Additional AV and media skills such as audio recording, camera operation, editing, or field experience are desirable
  • Ability to deliver on dynamic requirements on a day-to-day basis
  • Ability to support clients from planning, execution, and conclusion of events
  • Ability to read, speak and effectively communicate in the English language
  • Ability to thrive in a multicultural and multilingual environment
  • The duties of this position require the ability to bend, kneel, crawl, climb ladders and to stand for long periods of time
  • Candidate must be capable of working at heights and have good balance
  • Candidate may be required to lift heavy equipment up to 50 pounds
  • Adverse conditions may include noise and dust

    • Education & Experience

  • Bachelor’s Degree in Information Technology, Communications, Audio / Electronic Engineering, or related field preferred; or technical school training with IT training and related experience
  • 3+ years of experience with the setup, operation and troubleshooting of conference rooms, auditoriums, theater, hotels and / or broadcast environment
  • AV Technologist Certificate preferred
  • Experience with ServiceNow workflow management system is preferred
  • Experience with Cisco TMS, Control Hub, and the WebEx application is preferred
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