Client Business Analyst

Client Business Analyst

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What Does a Great Client Business Analyst Do?

As a Client Business Analyst, you will ensure that Fiserv delivers on its commitments to our financial institution partners. And you will serve a meaningful role in driving client satisfaction in partnership with stakeholders across the organization. Specifically, you will be responsible for :

• Executing daily operations review of clients' reports
• Addressing clients' inquiries through research
• Basic troubleshooting of clients' API calls
• Understanding the clients' business objectives
• Supporting the compilation of clients' project requirements
• Supporting system settings analysis, testing and configuration
• Liaison between client and Fiserv teams support client initiatives

You are a contributor who will support initiatives in support of our client needs. In addition, you will proficiently execute against key business success metrics including financial targets and client experience metrics.

Essential Job Responsibilities

Execute client delivery and service processes to support client initiatives

Support voice of the customer feedback for end-to-end client satisfaction and engagement

Understand the client business requirements with the desired business outcomes and implements solutions

Support the compilation of project requirements Identifies, research, analyzes and writes client business requirements

Understand product including usage and functions

Address client inquiries through research and timely responses to ensure high client satisfaction

Support clients with basic troubleshooting of API calls

Executes daily operations review of reports for accurate examination and compliance validation, with prompt identification and communication to client of outlier conditions

Executes completion and approval of testing, user documentation, and blended learning plans with support

Executes business and system development methodologies are followed and continuously improved

Ensures clients and other departments actively participate in appropriate phases of the process, such as requirements definition, quality inspection of design documents, testing and validation

Basic Qualifications for Consideration

Bachelor's degree in Accounting, Operations, Management, Information Systems or related field or an equivalent combination of education, work, and military experience

What You Will Need To Have

2+ years of experience in customer-facing projects, client support roles, or IT service industry

Proven ability to understand business and technical concepts and make balanced judgments

Effective verbal and written communication

Strong deductive reasoning skills

Proven follow-up skills with attention to detail

Strong results orientation with demonstrated track record of success to effectively complete activities

Ability to work autonomously on day-to-day responsibilities

A high degree of adaptability and flexibility to excel in a dynamic environment

What Would Be Great To Have

Experience with Fiserv systems (Optis, PCF, ACS, Letters, DQ, Rules)

Experience in the Financial Services and / or Information Technology Industries

Experience with Waterfall and Agile Development methodologies

Understanding of business financial practices and accounting

Basic understanding of Application Programming Interfaces (APIs)

Basic understanding of data communications and LAN / WAN

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please :

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity :

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies :

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts :

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and / or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.