Sr. Technical Learning Specialist

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What youll do

We are seeking a highly motivated and experienced Sr. Technical Learning Specialist to lead the successful execution of our critical Tech Learning initiatives aligned with our business goals and enablement strategy to build and scale several critical investments on Engineering Onboarding Cloud Edu Eng-Focussed bootcamps. This role requires a blend of strong program management skills technical acumen for clear communication and expertise in managing external partnerships to deliver high-quality impactful technical learning experience across our engineering teams.

This position is an individual contributor role reporting to the Technical Learning Director.

Responsibility

Partner with engineering teams and stakeholders to conduct skill gap analyses identify tech learning needs aligned with critical engineering programs and OKRs

Define tech learning strategy and structure for complex technical curricula (e.g. AI / ML development Cloud) including selecting appropriate delivery modalities (e.g. e-learning instructor-led training bootcamps) aligned with right tech enablement plans

Manage delivery and planning of tech learning programs

Act as the primary owner for program execution managing timelines coordinating logisticsscheduling systems accessensuring all milestones are met

Collaborate with Instructional Designers and Subject Matter Experts (SMEs) to create or curate high-quality relevant and engaging technical learning content aligned with learner goals

Evaluate the effectiveness and relevance of learning programs through surveys feedback collection and data analysis

Select onboard and manage external training vendors ensuring quality and performance standards are maintained

Define and track key performance indicators (KPIs) and metrics such as course completion rates learner engagement and experience and long-term impact on job performance and retention

Serve as the primary communication link effectively presenting project updates results and performance metrics to engineering stakeholders and translate complex technical concepts into clear actionable information

Iterate on program content delivery methods and overall tech learning strategy based on data-driven insights to ensure programs remain current with rapid technological changes

Identify address and remove obstacles and impediments hindering program progress

Support risk and change management activities for the program

Job Designation

Hybrid : Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency : Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role / job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

What you bring

Basic

5 years of related experience

Bachelors degree in Business Computer Science Engineering or a related technical field

Experience with technical competencies

Experience with LMS / LXP (e.g. Workday Learning) Google Workspace Gemini ChatGPT

Experience leading complex end-to-end tech learning programs preferably in a technology or AI / ML domain

Experience in selecting managing and governing external vendors and partners

Experience with tracking engineering KPIs and conducting program audits or assessments to align with future-facing engineering OKRs and KPIs

Experience managing expectations and working effectively across diverse cross-functional engineering teams

Preferred

Familiarity with the basic concepts of prompting AI / Machine Learning (ML) Cloud and Software Development life cycle

Professional certification in Project Management (e.g. PMP PgMP) or Agile / Scrum.

Experience collaborating with academic institutions and research labs

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations :

Washington Maryland New Jersey and New York (including NYC metro area) : $97000.00 - $139525.00 base salary

This role is also eligible for the following :

• Bonus : Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.

Global benefits provide options for the following :

Work Authorization Notice : Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time permanent basis without the need for current or future sponsorship.

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states : Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

EEO Statement

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

EEO Know Your Rights poster

Required Experience :

Senior IC

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 97000 - 139525