IT Support Technician

Role : - IT Support Technician

Onsite hybrid at Pleasanton, CA

Role Overview

The IT Support Technician I will be responsible for providing front-line technical assistance to end-users across hardware, software, and system access. This role supports day-to-day IT operations and ensures smooth delivery of technology services.

Key Responsibilities

Provide first-level technical support to employees for hardware, software, and network issues in person, by phone, or via ticketing systems.

Install, configure, and maintain computer systems, mobile devices, and peripheral equipment.

Assist in managing user accounts, permissions, and system access in accordance with company policies.

Troubleshoot and resolve common IT issues, escalating complex problems to higher-level support when necessary.

Support IT-related projects, deployments, and upgrades to improve system performance and reliability.

Maintain accurate documentation of support activities, technical solutions, and system configurations.

Deliver excellent customer service by ensuring timely follow-ups and effective communication with end-users.