Loyalty Ambassador Flex

Location

Orlando Resort at Championsgate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation this four-diamond resort is one of the nations premier golf meeting and leisure addition to walk-out golf guests may choose to relax in our signature Mokara spa dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlandos associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Description

The Loyalty Ambassador will effectively provide services personally or to immediately refer requests to the appropriate department manager. This position involves direct collaboration with VIP guests and a dedicated focus on serving business clientele.

Responsibilities

• Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
• Create memorable experiences for our Select Guests during their stay.
• Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
• Resolve any concerns or issues with Select Guest communicating any needs or special requests to fellow hotel departments.
• Arrange Select Guest and special occasion amenities via In-Room Dining.
• Conduct Loyalty Program training with other Front Office and hotel associates.
• Conduct monthly Loyalty meetings with relevant hotel associates.
• Promote the Select Guest program to guests that are current not members.
• Maintain Select Guest product inventories.
• Conduct guestroom inspections prior to Select Guest arrival.
• Will assist in Front Office operations as needed.
• Perform any other duties assigned by the Front Office Management.
• Be pleasant smile and greet all guests using surnames when obtained.
• Be actively engaged with our guests and deliver memorable guest experiences.
• Create unique personalized WOW moments at every opportunity.

Qualifications

Omni Hotels & Resorts is an equal opportunity employer - vets / disability. The EEO is the Law poster and its supplement are available using the following links : EEOC is the Law Posterand the following link is the OFCCPs Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to .

Key Skills

Sales Experience,Marketing,Customer Service,Google Docs,Serving Experience,Retail Sales,Android,Product Demos,Event Planning,Events Management,Event Marketing,Dancing

Employment Type : Unclear

Experience : years

Vacancy : 1