Technical Help Desk Representative

A company is looking for a Technical Help Desk Representative.

Key Responsibilities :

Answer inbound customer calls and provide timely, accurate assistance

Use knowledge base articles to diagnose and resolve basic technical issues

Document customer interactions clearly and professionally

Required Qualifications :

Basic familiarity with Windows operating systems and Microsoft Office 365

Ability to type at least 35 words per minute

Comfortable multitasking (talking, typing, and navigating systems)

Reliable, punctual, and professional under pressure

At least one technical or customer service certification is preferred