Assistant Sales Desk Manager - Annuities

Assistant Sales Desk Manager

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets our employees.

Why This Role Matters :

The Assistant Sales Desk Manager supports the overall leadership, performance, and culture of the Delaware Life Marketing (DLM) Sales Desk. This role partners directly with the Manager of the Sales Desk to oversee day-to-day workflow, coach inbound sales representatives, elevate service standards, and reinforce a consistent "One Distinct Message" experience across all Sales Desk interactions. The Assistant Manager plays a key role in training, recognition, and continuous improvement that strengthens advisor engagement and drives sales outcomes.

How You'll Contribute :

Sales Desk Leadership & Support

• Serve as the primary support partner to the Sales Desk Manager in running day-to-day desk operations.
• Act as second-in-command for the Inbound Team, including oversight of workflow, call coverage, assignment management, and service escalations.
• Provide leadership presence when the Manager is unavailable ensuring execution of the Teams daily activities, service consistency, timely decision-making, and clear communication.

Coaching, Development & Training

Performance & Quality Management

Hiring & Talent Pipeline

Culture & Recognition

Industry Knowledge & Research

We are looking for :

Benefits Highlights :

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability.

All employees (regardless of hours worked) have immediate access to the Company's Employee Assistance Program and wellness programsno enrollment is required. Employees may also participate in the Company's 401K plan, with matching contributions by the Company.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.