Lead Customer Service Representative

TalentBridgeBridgeport, CT, United States

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Job Title : Lead Customer Service Representative

Location : Bridgeport, CT

Job Type : Contract

Max PR : $21 / hour

Schedule : Tuesday-Saturday | 7 : 00 AM - 4 : 00 PM

Job Summary :

Seeking a highly motivated Lead Customer Service Representative to supervise a team of customer service specialists, ensuring top-tier service delivery. This role involves team coaching, issue resolution, and process oversight, focused on maintaining superior customer experience in a fast-paced support environment.

Key Responsibilities :

Supervise daily operations and performance of the customer service team.

Support and build a high-performing service-oriented team.

Track and analyze daily / weekly team metrics and performance.

Provide advanced support for escalated customer concerns.

Troubleshoot and resolve complex issues.

Complete team and department reports as required.

Requirements :

4+ years of customer service experience, including 1 year in a team lead / supervisory capacity.

Proficient in Microsoft Office (Outlook, Word, Excel).

Strong communication and conflict-resolution skills.

Proven ability to handle pressure, multitask, and organize effectively.

Comfortable working in a high-call-volume environment.

Ability to handle and resolve escalations professionally.

Preferred Skills :

Call center experience.

Bilingual (English / Spanish).

Excellent customer service mindset with problem-solving orientation.

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Customer Service Representative • Bridgeport, CT, United States