FIX Onboarding and Production Support Specialist

The client is seeking a hands-on FIX Onboarding and Production Support Specialist who will be part of our Equity IT DevOps team supporting Equities, Options, Futures and Post trading allocations. The ideal candidate should have strong technical background with experience working with FIX Protocol and troubleshooting associated technical issues.

Main responsibility will be working with clients to onboard them into our FIX trading platform and provide ongoing support to provide the highest level of customer satisfaction.

• Work with clients as well Trading Desk to understand their FIX onboarding requirements and configure FIX settings to meet their needs.
• Troubleshoot and resolve technical issues related with FIX connectivity, Onboarding , working with Internal as well External team if required.
• Co-ordinate with internal stakeholders to ensure that FIX onboarding and Production support are in line with the Business objectives.
• Maintain accurate records of Clients Onboarding and production support activities and update knowledge base / wiki on regular basis.
• Work with external software vendors that have integrated with our systems, or vice versa
• Co-ordinate the release of new applications and FIX configurations and enhancements with external clients

Job Requirements

Excellent communication and Interpersonal skills with ability to strong relationship with clients and internal stake holders.

5 days onsite to start but will evolve into hybrid 4 / 1 after 3 months.