Avaya Developer - Contract

Quantus Management ResourcesLas Vegas, Nevada, United States

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IMPORTANT : This is a 6 Month Contract Assignment!!

Local Candidates ONLY

PROFILE OVERVIEW :

Should have good communication along with requirement analysis skills

Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation

Excellent customer service skills including reporting, organization, written and oral communication and task prioritization

Experience in program communication and program management

Communication skills a must, PowerPoint, Visio, structured program updates

Must be highly motivated and a self-directed individual

Strong hands-on knowledge of Avaya Session Manager, Avaya IVR

Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis

Knowledge of CTI, LAN / WAN communications and VXML knowledge

Experience with configuration and support experience in a complex multi-layered network environment

Participate in cross-functional teams and ability to work effectively in a geographically dispersed team

Experience working under tight deadlines and high-pressure environment

Excellent troubleshooting and analytical skills

MUST HAVE :

Strong operational experience with Avaya Aura, Avaya ACM, IVR, and Call Flows

Proficiency in VXML, Java, and CTI integration

Hands-on knowledge of Avaya Session Manager and QoS

Experience with cloud platforms (AWS) and OpenShift

Familiarity with call center domain and multi-layered network environments.

Open Shift Preferable

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Developer Developer • Las Vegas, Nevada, United States