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Senior A/V Support Specialist San Francisco, CA
Senior A/V Support Specialist San Francisco, CAStrava • San Francisco, CA, United States
Senior A / V Support Specialist San Francisco, CA

Senior A / V Support Specialist San Francisco, CA

Strava • San Francisco, CA, United States
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Strava serves as the app for active individuals. With a presence in over 185 countries and a community of 150 million athletes, Strava is the hub where connection, motivation, and personal achievements flourish. Regardless of your activity, gear, or goals, we assist you in discovering your group, conquering your breakthroughs, and continuing to progress.

We are seeking a Senior A / V Support Specialist to join our Technology team. This role is responsible for ensuring the reliability, functionality, and user experience of audio‑visual systems across all of our US and European office and event spaces. You will serve as the first line of support for A / V‑related issues, provide setup and live event support, and work closely with IT and Facilities to create seamless meeting and collaboration experiences for employees.

This position is ideal for someone who thrives in fast‑paced environments, enjoys solving technical challenges, and is passionate about delivering exceptional internal customer service.

We follow a flexible hybrid model that generally translates to more than half your time on‑site in our San Francisco office. This role has a requirement of four days per week in office.

What You’ll Do

A / V Operations & Support

  • Provide day‑to‑day support for conference room A / V systems, including video conferencing (Google Meet), projectors, digital signage, microphones, and speaker systems.
  • Assist employees and executives with meeting setups, including hybrid meetings and webinars.
  • Troubleshoot and resolve technical issues related to A / V equipment, both in‑person and remotely.
  • Perform daily sweeps of conference rooms.

Setup & Maintenance

  • Set up and configure A / V systems for all‑hands meetings, events, trainings, and external presentations.
  • Monitor and perform regular testing and preventative maintenance on A / V infrastructure.
  • Maintain inventory of A / V equipment and track deployment across meeting rooms and event spaces.
  • Cross‑Functional Collaboration

  • Collaborate with IT Support, Facilities, and Workplace Experience teams to plan and implement A / V solutions for new spaces and renovations.
  • Coordinate with vendors and contractors for installation, upgrades, and repairs.
  • Provide training and documentation for end users and team members on A / V system usage.

    Documentation & Process

  • Create and maintain technical documentation, usage guides, and troubleshooting procedures.
  • Log issues and resolutions in the ticketing system to support trend analysis and continuous improvement.
  • What You’ll Bring to the Team

  • 2–4 years of experience supporting enterprise A / V systems and video conferencing platforms.
  • Strong understanding of conference room technology (Crestron, Logitech, Poly, Barco, etc.).
  • Proficient with Google Meet, Zoom, or Microsoft Teams meeting platforms.
  • Experience with troubleshooting common A / V issues (signal loss, feedback, connectivity, etc.).>

  • Excellent interpersonal and customer service skills with a proactive, solutions‑oriented mindset.
  • Nice to Have

  • Familiarity with networking basics and how they impact A / V performance (VLANs, QoS, bandwidth).
  • Experience with live event production or streaming technologies.
  • Hands‑on experience with digital signage platforms and content management systems.
  • Knowledge of ticketing systems like Jira, Zendesk, or ServiceNow.
  • Compensation Overview

    Compensation : $105,000–$111,000. This range reflects base compensation only and does not include equity or benefits. Your recruiter can share more details about the full compensation package during the hiring process.

    Why Join Us?

    Movement brings us together. At Strava, we’re building the world’s largest community of active people, helping them stay motivated and achieve their goals. Our global team is passionate about making movement fun, meaningful, and accessible to everyone. When you join Strava, you’re not just joining a company—you’re joining a movement.

    EEO Statement

    Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender identity or expression, pregnancy, marital status, height and / or weight. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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    Senior San Francisco • San Francisco, CA, United States

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