Implementation & Onboarding Manager

Implementation & Onboarding Manager

At Synctera, we're powering the future of FinTech. We help companies create new revenue streams and enhance their value proposition with FinTech apps and embedded banking products. With APIs, compliance support, and bank partners in one end-to-end Banking as a Service platform, Synctera is the fastest and easiest way to build, launch, and scale bank accounts, debit cards, charge cards, lending, and more. We help banks increase deposits and non-interest income by expanding their footprint through FinTech and embedded finance partnerships. The Synctera Platform enables banks to manage their program through a fully compliant, scalable solution.

We are looking for interesting, curious, wickedly smart people who are ready to jump in and run with our fast-growing team. If you want to have fun at work, collaborate with some of the sharpest people in the industry, grow the FinTech and Banking as a Service ecosystem, and love to win, read on!

What We're Looking For

We're looking for an Implementation & Onboarding Manager to lead seamless launches for our FinTech and Bank partners. You'll collaborate across Sales, Customer Success, Product, and Engineering to turn complex requirements into clear, actionable plans that deliver results.

You have experience managing SaaS or API-based implementations, thrive in dynamic startup environments, and know how to keep projects moving even when priorities shift. You're equally comfortable diving into technical details and building strong relationships with clients and internal teams to ensure every launch is a success.

What You'll Do

• Lead the end-to-end onboarding of FinTech and Bank partners onto the Synctera platform, serving as the primary point of contact from contract signature through launch
• Build trust with clients through transparent communication, proactive risk management, and creative problem-solving
• Manage multiple concurrent implementations, providing technical guidance and training to ensure a seamless transition
• Configure and integrate Synctera products to meet partner requirements, including payment rails, card programs, and API connections
• Collaborate closely with Product and Engineering to relay client feedback, resolve issues, and influence product enhancements
• Develop and maintain onboarding documentation, training resources, and internal playbooks to improve scalability and consistency
• Become a subject matter expert on the Synctera platformempowering clients to maximize its full potential

What You'll Bring

Diversity & Inclusion

Synctera is committed to having a workforce that is reflective of the diversity within the United States and Canada. As an equal opportunity employer, we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives and contribute to the diversification of Synctera.

Benefits

The base salary for this full-time position (USD : $100,000 - $150,000 CAD : $90,000 - $138,000) is determined by role, level, and location. The range informed in this job posting reflects the minimum and maximum target for new hire salaries across all US and Canadian locations. Within the range, individual pay will be determined by work location, job-related skills, experience, relevant training, and other factors.

To all recruiters and recruitment agencies : Synctera does not accept unsolicited resumes. Please do not forward resumes to our jobs alias or to Synctera employees without an active vendor agreement in place. Synctera is not responsible for any fees related to unsolicited resumes.