Department Assistant - Care Management

Description : RESPONSIBLE FOR :

This position supports an entire department / unit and reports to Director level leadership. The focus of the

position is generally on file maintenance, photocopying, mail distribution and similar routing duties. Also

greets and assists people in person and / or over the telephone. Duties may include directing phone calls

to appropriate person or area, and assisting and directing visitors to different department areas,

scheduling meetings, and computer or data entry work will be required. Works under close supervision

and generally requires little independent judgment. Many department specific duties may also be

included.

Qualifications :

MINIMUM EDUCATION REQUIRED :

High school diploma or equivalent required.

MINIMUM EXPERIENCE REQUIRED :

One (1) years of administrative / clerical experience.

MINIMUM LICENSURE / CERTIFICATION REQUIRED BY LAW :

None.

ADDITIONAL QUALIFICATIONS :

Ability to use all standard office equipment.

Experience with Microsoft Office suite of tools including Microsoft Word, Excel, PowerPoint and other

software programs utilized within the department.

Ability to communicate effectively both verbally and in writing, must possess an excellent command of

the English language.

Knowledge of secretarial and office administrative procedures, including the use and operation of

standard office equipment, at a level generally acquired through at least one year of related

experience.

Knowledge of communication skills with ability to listen actively and respond to fellow

employees / customers in a timely, competent manner both verbally and nonverbal.

Ability to work in a team environment and oriented to providing outstanding customer service.

Ability to adapt to change within a changing environment and industry.