Technical Operations Supervisor

Job Description

Job Description

A Smarter Career Choice

Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

• All applicants must be local to St. Petersburg, FL

Position Summary :

The Technical Operations Supervisor is a high- energy, coaching-focused role that inspires a collaborative, results-driven culture as well as an environment that allows individuals to thrive in their careers.  This role is responsible for supervising the day-to-day operations for the Technical Operations team, ensuring the team is meeting its goals.

This position will supervise and coordinate work activities for a team of technicians ensuring fiber drops, installations and service calls are completed accurately and on time, as well as meet quality standards.  The Supervisor has various levels of responsibility, and at times can be needed to perform technical operations job in the field, including drops and installations.

The Supervisor has various levels of responsibility, including ensuring daily workload balance, arranging resources to meet the demand including assisting with drops, installations, or service calls and responding to escalations. The Supervisor works closely with the operations leadership team to alert them to any issues, such as customer perception, workforce, service, and performance issues.

Essential Duties and Responsibilities :

Qualifications :

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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