Director, Business Operations

Join Team Amex

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Global Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. The Business Operations team, within the Merchant Services U.S. business, is dedicated to coordinating and managing risk remediation activities serving as a liaison between front line customer and market facing teams and our more formal control management and compliance partners. The team leads on local process excellence, identifying and implementing process improvement opportunities and closing control gaps through collaboration as well as coordinating audit response for parts of MSU.S. and addressing emerging risks and policy adherence. This is a newly created team in the business, designed to play a pivotal role in shaping our strong risk management culture and to define our strategy and compliance efforts for the U.S.

This Director of Business Operations position will report to the Vice President of Business Operations and be responsible for audit response and remediation management as well as serving a key stakeholder in Risk Assessment Unit (RAU) and Risk and Control Self-Assessment (RCSA) coordination. This colleague will lead a team of Sr. Managers and Analysts in these efforts ensuring timely responses, effective remediation management, effective new control implementations and more.

Responsibilities

• Support formal and informal MSU.S. in audit work including preparation, response, and remediation.
• Drive results through a team including Sr. Managers and Analysts.
• Serve as a key stakeholder in the new Risk Assessment Unit (RAU) and Risk and Control Self-Assessment (RCSA) efforts across the business.
• Lead special projects in support of risk management, process excellence, policy implementation and adherence, audit outputs, etc.
• Oversee and maintain a robust control environment to monitor risk.
• Lead ad-hoc cross team projects, as needed, based on resourcing and deadlines.

Qualifications

Salary Range : $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job : Risk

Primary Location : US-New York-New York

Other Locations : United States, US-Arizona-Phoenix, US-Florida-Sunrise

Schedule : Full-time

Req ID : 25020322