Immediate Openings – Telecom Customer Support Representative

Our Telecom Customer Support Representative team’s mission is to deliver reliable, friendly, and personalized in-person customer service to drive awareness, education, and enrollment into our client’s essential telecom services.

As a Telecom Customer Support Representative, you’ll act as the first point of contact for potential customers. The Telecom Customer Support Representative will represent our telecom clients throughout San Francisco. Your Telecom Customer Support Representative role focuses on assisting with enrollments, answering questions, and ensuring a positive experience for every customer.

Telecom Customer Support Representative

Responsibilities

Greet and engage potential customers directly in a professional and approachable manner

Provide detailed information on available telecom plans and services

Assist with customer enrollment and explain required documentation

Accurately complete enrollment applications using digital and paper platforms

Troubleshoot common issues related to enrollment status or process questions

Follow up with customers post-enrollment to ensure satisfaction

Maintain detailed records of interactions and enrollment data

Represent the client brand with integrity and enthusiasm