Senior Teller

Senior Teller

Position Purpose : Responsible for monitoring branch service operations by training and assisting less experienced Tellers. In conjunction with the branch leadership team, the Senior Teller will assist with daily schedules, managing the vault and branch cash levels, as well as providing various overrides. Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs specific assigned side-jobs and assists with a variety of duties as required. Ensures that members are promptly and professionally served. Performs most complex Teller functions as needed.

Essential Functions and Basic Duties :

• Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
• Represents the Credit Union in a courteous and professional manner. Satisfactorily demonstrates our Core Values.
• Performs routine member transactions including deposits, withdrawals, credit card cash advances, loan payments, transfers, and check cashing. Provides members with proper receipts for transactions.
• Examines checks for proper endorsement and accepts only if they comply with Credit Union policy and procedures. Provides overrides outside of assigned teller permissions.
• Sells money orders, cashier's checks, pre-paid reloadable and gift cards. Redeems savings bonds.
• Disburses cash or check share withdrawals in person, by telephone, or by mail.
• Processes transfers.
• Opens and closes computer terminal accounts daily. Processes assigned cash and transactions and balances at end of day.
• Receives and processes payroll deduction starts, stops, and increases.
• Verifies transactions. Monitors deposit amounts, and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
• Processes, balances and maintains branch and vault cash transactions.
• Assumes responsibility for establishing and maintaining effective, professional business relations with members.
• Ensures that members' requests and questions are promptly resolved.
• Operates on-line teller terminal. Provides in person, by telephone, or by mail, such information as members may authorize concerning their account status.
• Receives and processes new member accounts and changes to existing accounts.
• Receives and processes changes of name, addresses, and other account information as needed.
• Ensures that all members are informed of Credit Union services and policies including eligibility for membership, types of available accounts, interest and dividend rates, payroll deduction options, and other related services and information.
• Maintains privacy of member account information.
• Ensures that the Credit Union's quality reputation is maintained and projected.
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
• Assists area personnel as required.
• Keeps supervisor informed of area activities and of any significant problems or concerns.
• Completes required reports and records accurately and promptly.
• Attends and participates in all meetings, trainings and committee as required.
• Participates in community and civic programs to promote awareness of the Credit Union in the community.
• Assumes responsibility for related duties as required or assigned.
• Performs drive-up teller and night drop functions as assigned.
• Refers cross-sell opportunities for Credit Union products and services to Member Advisors - i.e., loans, new accounts, etc.
• Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position to include OFAC, Bank Secrecy / Anti-Money Laundering Act and USA Patriot Act compliance.
• Ensures that work area is clean, secure, and well maintained.
• Performs other duties as assigned by management.
• Works at any Credit Union location required which may include extended hours, holidays, and Saturdays.

Performance Measurements :

Special Note : Fortera Federal Credit Union is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, sex, race, color, national origin, disability, pregnancy, genetic information, religious preference, protected veteran status, sexual orientation, gender identity or any other trait protected by state or federal law. Please be advised, visa sponsorship is not available for this position.

Qualifications :