Job Description
Job Description
Salary : $65,000-$75,000 per year
About Us :
OTTO WERKS, the newest division of OTTO Gruppe (OTTO Car Club), was born out of the necessity to expand our offerings within the automotive service industry. To better meet our members' needs, OTTO WERKS employs in-house, world-class technicians who provide support for modern, vintage, street, and race cars. Our team's range includes anything from basic maintenance services to full engine rebuilds.
Job Overview :
OTTO is seeking a Service Writer to support our growing service division. The ideal candidate will have a blend of organizational, customer service, and automotive knowledge, along with the ability to thrive in a fast-paced environment.
Key responsibilities :
- Greet clients, ensure their comfort, and facilitate a positive service experience.
- File paperwork, record and audit client files, manage invoices, and maintain office supplies.
- Schedule service appointments and communicate with vendors.
- Maintain regular communication with clients, providing real-time updates on service progress and addressing any concerns.
- Perform thorough quality checks on vehicles before release and coordinate with technicians for necessary adjustments.
- Assist with writing repair orders and estimates.
- Answer phones, assist with timesheets and labor tracking, and maintain a clean and organized work environment.
Qualifications :
A minimum of two years of experience in parts or serviceExceptional organizational skills and attention to detail.Strong hospitality experience with a passion for customer service.Basic automotive knowledge is a plus.Excellent verbal and written communication skills.Ability to work efficiently in a dynamic, fast-paced environment.Proficiency in documentation and project trackingPrior experience with billing and invoicing is preferred.Benefits :
401(k)401(k) matchingDental insuranceHealth insuranceVision insurancePaid time offSchedule :
Tuesday to FridayEducation :
High school or equivalent (Required)Experience :
Automotive Parts or Service Advisor : 2 years (Required)License / Certification :
Driver's License (Required)Work Location : In person