Service Desk Technician

Why GLS? Purpose : Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. People : Join a culture of over 1,000 employees who and , driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. Growth : Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us! Benefits : GLS offers the below great benefits for your amazing work!oCompetitive base pay and performance bonuses, dependent on roleoMedical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disabilityo401K with employer match and 100% immediate vestingoPaid Time Off (PTO) and paid company holidays to help you balance work and personal lifeoPaid Volunteer Time Off (VTO) AnnuallyoTuition Reimbursement oParental Leave oBusiness casual work environment What does it mean to be a Service Desk Technician at GLS? As a member of the Information Technology team, the Service Desk Technician provides company-wide technical support. In this position, the Help Desk Technician assists with a variety of software, hardware and networking issues and is responsible for delivering the highest level of customer service.

How will you drive value within the organization as a Service Desk Technician?

• Evaluate, prioritize, and resolve incoming requests for assistance from users
• Investigate, diagnose, and resolve software and hardware problems, networking, and other computer related technologies and advise users on appropriate action
• Monitor, identify, and report network connectivity issues to ensure associates and clients are able to communicate and access company platforms
• Log and track calls using a problem management database, and maintain historical records and related problem documentation
• Identify and escalate situations requiring urgent attention
• Use system deployment images and software deployment packages

What should you already know to be a successful Service Desk Technician?

Employment Requirements :

GLS participates in the program to confirm the employment eligibility of all newly hired employees