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Entry Level Customer Service

Entry Level Customer Service

Atlas Energy SolutionsAustin, TX, US
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Entry Level Customer Service

Headquartered in Austin, TX with operations in Kermit and Monahans, TX, Atlas Energy Solutions is the leading provider of high-quality frac sand and innovative logistics solutions to Exploration & Production operators and oil field service providers in the Permian Basin. We are proud of what we do we have state of the art manufacturing facilities, premium offerings, outstanding customer service, and exceptional work culture and a commitment to giving back to the community. We're very excited about what we see in front of us, and we think you will be too so come join our team and contribute to our growth!

The Load Out Technician is responsible for remotely loading finished product shipment from the facility, entering new truck data and processing of paperwork in the case of a system failure and other duties to ensure a safe, clean, and orderly work environment. A key focus of this role is providing exceptional service and communication to truck drivers and other logistics partners to ensure smooth, professional interactions throughout the loading process.

This role is based onsite at our office in Austin, TX - $18 / HOUR!

This role is 12-hour shift that includes 2 weekends per month with overtime and generous time off.

Rotation every 3 weeks between day (6 am - 6 pm) and night (6 pm- 6 am).

Responsibilities

  • Understand and execute duties for loading of trucks from a remote location
  • Deliver a positive and professional customer experience while managing throughput and timing.
  • Complete and document daily inspections, escalating any deficiencies, and ensure safe, compliant operations.
  • Support troubleshooting of process and equipment issues. Ensures the correct qualified individuals are involved

Minimum Qualifications

  • High school diploma or GED required
  • Bilingual (Spanish) is highly preferred
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Data entry skills
  • Good people skills, problem-solving abilities, empathy for others and a willingness to work together toward the common good.
  • Good written and verbal communication skills
  • Basic math skills

    • What You'll Love About Us

  • Best People and Great Places to Work, Hire Vets, Top Place to Work For Austin American Statesman
  • Your Well-Being is a 100% covered Medical, Dental, and Vision
  • Invest in Your 401K with company match, immediate vesting
  • Relax and Paid time off and 10+ company paid holidays
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    Entry Level Customer Service • Austin, TX, US