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MSP IT Support Technician

MSP IT Support Technician

TeamLogic ITScottsdale, AZ, US
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Managed It Services (MSP) Support Technician

We seek a diligent, enthusiastic Managed IT Services (MSP) Support Technician to deliver technical support to SMB clients. This proactive role demands expertise in IT hardware / software installation, maintenance, troubleshooting, and a strong customer-first approach. At TeamLogic IT, exceptional communication and interpersonal skills are essential to ensure outstanding customer experience.

Responsibilities

  • Technical Support : Provide remote / on-site troubleshooting for hardware and software issues.
  • System Maintenance : Perform updates, backups, and monitoring to ensure security and performance.
  • Incident Management : Act as first contact for incidents and requests; log, track, and resolve within SLAs.
  • Client Communication : Give clear, timely updates to maintain satisfaction.
  • Documentation : Record system configurations, procedures, and resolutions.
  • Security : Manage antivirus, firewalls, and perform security audits.
  • Installation : Configure hardware / software for new and existing clients.
  • Process Improvement : Recommend enhancements to support efficiency.
  • Networking : Deploy and troubleshoot routers, switches, firewalls, and wireless solutions (Fortinet, Cisco, Meraki, Ubiquiti).
  • Infrastructure Records : Maintain diagrams, inventories, and configuration docs.
  • Escalation : Collaborate with Senior Architect on complex issues.

Qualifications

  • Education : Degree / diploma in IT, Computer Science, or related field.
  • Experience : Prior MSP or IT support background, ideally with SMB clients.
  • Technical Skills :

    • Proficiency with Windows, macOS, Microsoft 365, and Google Workspace.

  • 2+ years with networking, Windows servers, workstations, and Office 365.
  • Knowledge of Fortinet, Cisco, Meraki, Ubiquiti, Azure, PowerShell, RMM, GPO, Intune.
  • Certifications : CompTIA A+, Network+, or MCP preferred.
  • Soft Skills : Strong problem-solving, excellent communication, customer focus, and teamwork.

    • Preferred

  • Experience with RMM tools (e.g., NinjaRMM).
  • Familiarity with ticketing systems (Autotask PSA, ServiceNow, Zendesk).
  • Proficiency in documentation tools (Hudu, IT Glue, SharePoint).
  • Cloud platform knowledge (AWS, Azure, Google Cloud).

    • Work Environment

    Primarily remote with occasional on-site visits. Fast-paced, multitasking environment with a collaborative culture.

    Benefits

  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Professional development and certification reimbursement
  • Career advancement opportunities

    • About TeamLogic IT

    We provide a supportive, dynamic workplace where your skills and ideas make an impact. You'll work on diverse, challenging projects, gain technical expertise, and collaborate with a North Americawide network of professionals. Our mission : deliver smart solutions, expand possibilities, and exceed client expectations.

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    It Support Technician • Scottsdale, AZ, US