Customer Service Representative
Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing, and appointments or special requests.
Responsibilities
- Assist the Service Center Manager
- Take and deliver messages for the Service Center Manager and Account Managers
- Provide assistance to Drivers
- Prepare bills of lading and delivery receipts
- Maintain excellent communication with external and internal customers as well as interline companies
May be asked to assist with :
PayrollData entryFreight reportsDriver collect reportsBilling and fillingQualifications
Skillful in Microsoft Office ProgramsExcellent keyboarding skillsHas worked in a fast-paced environment and has excellent attention to detailExperience with handling a high volume of phone callsExceptional communication and customer service skillsBenefits
Stable and growing organizationCompetitive weekly payQuick advancementCustomized training programProfessional, positive and people-centered work environmentModern facilities