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Hire Ahead Member Service & Sales (Teller)
Hire Ahead Member Service & Sales (Teller)Mountain America Credit Union • Park City, Illinois, USA
Hire Ahead Member Service & Sales (Teller)

Hire Ahead Member Service & Sales (Teller)

Mountain America Credit Union • Park City, Illinois, USA
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Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

At Mountain America the Member Service Representative recognizes and meets member needs by providing quality service through transactions and cross-selling products and services in order to help our Members achieve their financial dreams. This is a role used to train and onboard team members before being placed at an assigned location based off of region and location needs.

Job Description

LOCATION

Park City Newpark Blvd Branch

1672 W Newpark Blvd

Park City UT 84098

SCHEDULE

Full Time; Monday Friday 8 : 40am 6 : 15pm; Saturdays 8 : 40am 2 : 15pm

  • Day off during the week when a Saturday is worked

NOTE : Saturday shifts will be worked in the Heber Branch location.

  • Bilingual English / Spanish preferred but not required
  • This position is considered Hire Ahead which means that at any point it could be assigned to another branch within a 10-20 miles radius.

    • At Mountain America we are committed to taking care of all our employees.

    Starting competitive pay of $17.00 / hour and can increase depending on experience plus incentives AND $2.00 / hour location premium for the Park City Branch

    Performance reviews with opportunities to increase compensation

    Excellent medical and dental benefits with minimal employee contribution (full time employees)

    Paid time off volunteer time off and paid holidays

    Matching 401K

    Tuition assistance

    Professional development

    And more!

    To be effective an individual must be able to perform each job duty successfully.

    Member Focus

  • Builds and maintains relationships with Mountain America Credit Union Members by engaging in conversations in person and over the phone.
  • Provides quality service by assessing advising and assisting credit union membership.
  • Recognizes member needs and cross-sells products and services as needs arise through a consultation approach.
  • Educates members about MACU products and services.
  • Consistent focus on increasing member satisfaction and account retention.
  • Expected to meet production goals as a representation to help our members.
  • May follow up with members on product referrals (e.g. warm calling).
  • Uses lead lists to make outbound efforts (cold calling) to call existing membership to provide additional consultation on MACU products and services.
  • Greets all members professionally.

    • Cash Transactions

  • Accurately maintains cash drawer.
  • Accurately and efficiently processes transactions in accordance with established policies and procedures.
  • Assists in the opening and closing procedures of the branch.
  • Responsible for Branch Security which includes vault combinations security codes and member information.

    • Other Responsibilities

  • Represents the credit union in a professional manner both in dress and in actions.
  • Keeps work area neat and clean.
  • Responds to email / voicemail / missed calls / other communication in a timely manner.
  • Actively participates and completes product knowledge courses.
  • Travel may be required.
  • Complies with all regulations as required by law.
  • Performs other duties as assigned

    • KNOWLEDGE SKILLS and ABILITIES

    The requirements listed are representative of the knowledge skills and / or abilities accommodations may be made to enable individuals with disabilities to perform the essential job functions.

    Experience

    At least six months of customer service experience.

    Education

    High school diploma or equivalent

    Licenses Certificates Registrations Trainings

  • A valid drivers license is required

    • To be completed during the first 90 days :

  • MSR Certification Package through the following :

    • Teller Branch Checklist

  • Products & Services
  • Teller Follow-up Training
  • MSR Sales Certification

    • Computer / Office Equipment Skills

  • Basic computer operating skills
  • Beginner to intermediate skills in Microsoft Office (Outlook Word Excel)
  • Type a minimum of 35 words per minute preferred

    • Managerial Responsibility

    No supervisory / managerial responsibilities

    Other Skills and Abilities

  • Thorough knowledge of credit union policies procedures and regulations
  • Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service
  • Ability to perform mathematical calculations
  • Ability to communicate effectively using written and verbal communication

    • PHYSICAL ABILITIES / WORKING CONDITIONS

    Physical Demands

  • Ability to talk hear sit use hands to handle or feel and reach with hands and arms consistently
  • Ability to stand walk kneel and crouch occasionally

    • Vision Requirements

  • Close vision (clear vision at 20 inches or less)
  • Distance Vision (clear vision at 20 feet or more)

    • Weight Lifted or Force Exerted

    Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

    Environmental

    There are no unusually environmental factors

    Noise Environment

    Moderate noise (business office with computers and printers light traffic)

  • This Job is not eligible to be performed in Colorado or Connecticut either remotely or in-person.

    • #INDMS

    Mountain America Credit Union is an EEO / AA / ADA / Veterans employer.

    Key Skills

    Commercial Property Paralegal,JAVA / J2EE,Building Construction,Javase,Administrative Services

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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