IT Service Technician

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets : Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA.

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Summary :

Cosm is looking for experienced IT specialists that have worked in a live entertainment or hospitality environment. We're looking for individuals that put customers first and always strive to provide the highest level of service. The ideal candidate would be organized, motivated, and proactive to ensure that venue operations are running smoothly. You'll be part of a team that's responsible for the maintenance, support, and operation of all the technologies that support all critical venue operations.

Responsibilities :

• Provide on-site first response (Tier 1 support) to all IT-related technical systems and hardware.
• Maintenance and troubleshooting of networks, hardware, and software including but not exclusive to; Point-of-Sale, Kiosks, Kitchen Display Systems, Ticketing Systems, Wireless Connectivity, Desktops, Laptops, Networking Equipment, Media Servers, IP TV systems, A / V Systems, and / or consoles.
• Interact with our proprietary primary display technology to conduct operational and functional checks of the show system and equipment.
• Read drawings, technical schematics, diagrams, and checklists.
• Conduct operational and functional checks of the show system and equipment.
• Communicate and collaborate with internal and external partners.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made.
• Respond to requests via calls, text, email, or radio.
• Work with engineers to test fixes and ensure the problem has been adequately resolved.

Experience :

Cosm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.