Summer Intern, EWR Operations

EWR Terminal B Summer Internship

The EWR Terminal B summer internship offers hands-on exposure to the core functions that keep an international terminal operating safely and efficiently, while providing a world-class customer experience. The summer intern will support daily terminal operations, operational planning, data analytics, and customer experience initiatives while gaining insight into emergency preparedness and real-time decision-making in a 24 / 7 environment. This role provides a unique opportunity to work alongside airport and stakeholder leadership in a collaborative team environment. The summer intern will contribute to meaningful projects and develop a strong foundation in aviation and public-sector operations. It is ideally suited for students pursuing careers in aviation management, transportation, public-sector operations, or business administration.

Responsibilities

• Support daily terminal operations, including passenger flow monitoring, customer experience projects, and coordination with airlines, federal partners, and internal Port Authority units.
• Assist with predictive passenger and flight volume planning, along with development and implementation of operational policies, procedures, SOPs, and emergency / customer experience plans.
• Contribute to strategic initiatives, technology pilots, and digital transformation projects aimed at improving the terminal's Airport Service Quality (ASQ) scores and overall terminal efficiency.
• Lead operational and customer experience projects that have tangible positive impacts on the terminal's passengers and stakeholders.
• Assist with budgeting activities, monthly reporting, accrual tracking, and financial documentation.
• Maintain operational records and provide support to management as required.

Minimum Qualifications

Desired Qualifications

Internship Details

Selection Process

Compensation & Benefits