Client Support Coordinator

Our client, Life Safety Engineered Systems, is a proud, family-owned business headquartered in Buffalo, NY, serving clients nationwide for over 25 years. They specialize in delivering dependable, high-quality fire protection, life safety, and security solutions tailored to meet the unique needs of each client. Our client's mission is simple yet vital : to protect people and property with excellence, professionalism, and genuine care.

Position Overview : Client Support Coordinator

The Client Support Coordinator is a key member of our operations team, ensuring smooth service delivery by managing work orders, maintaining accurate service records, and providing prompt, professional support to both clients and affiliates. This role requires excellent communication skills, a strong attention to detail, and the ability to thrive in a fast-paced, team-oriented environment.

Key Responsibilities

• Receive and accurately enter client work orders using internal systems
• Review service quotes from affiliates for accuracy and proper pricing
• Provide outstanding support to internal departments, external clients, and service affiliates
• Access, review, and manage service data for reporting and client updates
• Address scheduling-related inquiries and escalate complex issues to Account Managers
• Build strong working relationships with clients and affiliates through phone and email communication
• Collaborate with the Client Support team to continuously improve accuracy, efficiency, and responsiveness
• Follow all company policies, procedures, and industry compliance standards
• Participate in the after-hours on-call rotation (approximately once every 3.5 months)

Qualifications & Skills

Benefits :

401(k)

Ability to Commute and Work Full Time in Person :