FSS Coordinator

JOB DESCRIPTION

Open Arms is looking for a Family Support Services (FSS) Coordinator who loves working with families thrives in a fast-paced environment and can greet families and answer questions with a compassionate and patient demeanor. This position helps many teams across the organization run smoothly so reliability and consistency are vital. F luency in both Spanish and English is required for this position.

Our Family Support Services team oversees our community baby boutique and provides supportive resource navigation hosts peer support parenting groups organizes community events for families and builds referral relationships with community organizations. The Family Support Services Team is comprised of a Program Administrator and Lead Intake Coordinators and Family Connectors. This position reports directly to the Program Lead.

Work Schedule

• Full-time (40 hours per week)
• An in-person consistent weekly schedule is required during Monday Friday 9am-5pm. Consistency is important for providing stability and reliability for the teams.
• Ability to support occasional evening and weekend events. Advance notice will be provided.
• This is a mostly in-person position with occasional opportunities for remote work as needed.

Resource Coordination & Logistics

Resource requests and pick-ups

Inventory & Supplies

Family & Provider Communication

Data Entry

Volunteer & Staff Support

Events & Outreach

Translation & Interpretation

Other Duties

REQUIRED QUALIFICATIONS

Mental and Physical Requirements

The physical / mental demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

Mental Requirements : This position continuously requires interpersonal skills teamwork customer service use of discretion performing basic math independent judgment and / or independent action and reading writing speaking and understanding English and Spanish. Frequently requires independent decision-making and problem analysis to make recommendations for improvement and / or be involved in discussions around changes. The position requires creative thinking for resourcefulness and process improvements. Attention to detail also required.

Physical Requirements : This position continuously requires sitting hearing (using assistive devices if needed) and repetitive motion of the hands / wrists. Open Arms is housed in a wheelchair accessible scented building with wheelchair accessible bathrooms. Access to reliable transportation will be required for commuting and work-related travel. Daily working conditions include an open-office work environment at our Seattle location on Beacon Hill

ADDITIONAL INFORMATION

Birthwork in addition to this position : Open Arms deeply appreciates the skill and experience that birthworkers bring to our world. Based on the demands and requirements of this particular position if the applicant is interested in taking on any births for Open Arms clients full-time staff need to devote the first six months to training and focusing on adjusting to their new position. After this period with approval from their direct supervisor the staff member can take a maximum of 1-2 Open Arms births per quarter depending on work performance the timing of other work projects and adequate team coverage. Being an active or current doula is not a requirement of the position.

Note about our hybrid work environment : At Open Arms many staff are working remotely if their job duties general in-person required activities include but are not limited to regular team meetings some 1-1 check ins org-wide meetings client visits and pick up / drop off items. Some staff have duties that have a specific in-person work requirement and this is outlined in the job description.

Open Arms provides staff with the technology and equipment necessary for remote work and virtual meetings. Please discuss any concerns you have during the interview process.

Since COVID-19 is still prevalent and our work is centered on high-risk populations (pregnant people and babies) Open Arms takes extra precautions such as staying home if you are feeling unwell masking for a defined period of time for certain COVID-19 reasons and testing when some cases remote work is a possibility if staff need to refrain from in-person work for health & safety reasons.

WHAT WE OFFER

COMPENSATION : This is a 40-hour-per-week non-exempt position with an hourly rate of $27.55 per hour (equivalent to a salary range of $57300 annually) commensurate on experience and qualifications.

BENEFITS :

PROFESSIONAL DEVELOPMENT : Open Arms is committed to the professional development of our staff. Each year we allocate professional development funds for each employee and we also support group-training opportunities. Systemic harm and economic oppression have intentionally and disproportionally impacted BIPOC communities impacting equitable access to many training and leadership opportunities. As a result these communities are underrepresented in leadership positions. We support all employees in their professional advancement both within Open Arms and beyond our organization.

FLEXIBLE & FAMILY-FRIENDLY ENVIRONMENT : Open Arms is proud and committed to being a family-friendly workplace. We offer flexible work schedules with remote work being part of the usual weekly schedule for almost all staff as it fits with their job duties.

SUPPORTIVE AND INCLUSIVE CULTURE : We have an informal workplace culture and staff develop strong supportive connections with each other. We have a highly collaborative culture and an open office work environment. We are proud of our extremely diverse staff in all demographic areas which creates a very rich and inclusionary organizational culture. More than 80% of our staff identify as people of color.

COMMITMENT TO EQUITY : Open Arms strives to be an affirming positive diverse work environment. Open Arms provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. We strongly encourage applications from communities of color and other historically underrepresented and marginalized groups.

APPLICATION PROCESS

Visit our CAREER CENTER find the applicable job opening and submit your cover letter and resume. Applications will be accepted until the position is filled. We place a heavy importance on cover letters during the screening process. Cover letters give us deeper insight into your experience and interest in Open Arms work. Please do not skip this step.

If you have any questions contact . No phone calls or paper submissions please.

Interviews will be conducted in person and virtually. If someone from our hiring team reaches out to schedule an interview please let us know about any accommodations or technology needs you might have to participate in the interview.

Required Experience :

IC

Key Skills

Corporate Risk Management,Electronics,Infection Control,Bakery,ELV,Accident Investigation

Employment Type : Full-Time

Experience : years

Vacancy : 1