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Operations, Inventory & Demand Manager
Operations, Inventory & Demand ManagerProCaps Labs • Henderson, NV, US
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Operations, Inventory & Demand Manager

Operations, Inventory & Demand Manager

ProCaps Labs • Henderson, NV, US
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POSITION SUMMARY

As the Operations, Inventory & Demand Manager , you will orchestrate the full operations, supply chain, and forecasting lifecycle for our Amazon channel. From demand forecasting and replenishment planning through FBA / PCL inbound / outbound logistics and compliance, you will ensure product availability, cost-efficiency, and scalability.

This role is highly cross-functional and will collaborate closely with advertising, catalog / content, finance, and supply chain teams to synchronize demand, supply, and channel execution.

OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Demand Planning & Forecasting

  • Develop and maintain SKU-level demand forecasts (rolling 12–18 months) using historical sales, promotional plans, seasonality, and new product pipeline.
  • Translate forecasts into replenishment plans and collaborate with procurement / production to secure inventory availability.
  • Build and refine forecasting models, replenishment triggers, and safety-stock formulas.
  • Coordinate with marketing and strategy teams to determine safety stock levels for new product launches and upcoming advertising / promotional campaigns.

Inventory Management

  • Maintain optimal inventory levels across FBA, FBM, and PCL locations.
  • Monitor stock levels daily to prevent stock-outs, minimize excess inventory, and maintain healthy days-of-supply.
  • Manage inventory health KPIs such as :
  • Stock-out rate
  • Inventory turn / sell-through
  • Excess & aged inventory
  • IPI score (or equivalent metrics)

    • FBA & PCL Operations

  • Manage inbound shipments into Amazon FBA, including carton prep, labeling, documentation, and routing requests.
  • Track and reconcile shipments to ensure proper receiving and replenishment.
  • Perform FBA and PCL inventory cycle count, transfer and reconciliation adjustments.
  • Process FBA return and recalls
  • Audits, fallow audit processes, submit, track discrepancies and escalate issues appropriately.
  • Oversee PCL operations including storage, handling, kitting, and returns management.
  • Manage inventory discrepancies, and operational disputes.
  • Be innovative and resourceful in identifying broken systems and processes, supporting the development of new solutions to improve operational efficiency

    • Compliance & Regulatory Operations

  • Ensure adherence to Amazon compliance requirements for :
  • Packaging
  • Labeling
  • Case-pack and carton specs
  • Expiration / batch tracking (for regulated categories)
  • Maintain operational SOPs for audit readiness.
  • Prevent compliance-related inventory losses and operational interruptions.

    • Cross-Functional Alignment

  • Partner with the Advertising & Growth Manager to align campaign calendars with inventory availability and demand signals.
  • Collaborate with the Catalog & Content Manager on new product launches, listing transitions, and SKU changes.
  • Work closely with finance and supply chain counterparts to manage working capital and operational budgets.

    • Analytics & Reporting

  • Build dashboards showing :
  • Demand vs. actual sales
  • Inventory disposition
  • Forecast accuracy
  • Replenishment pipeline
  • Supply chain costs
  • Use Amazon seller central account performance metrics for data reporting.
  • Present insights and recommendations to senior leadership.

    • WORK ENVIRONMENT

  • Duties are performed primarily in a smoke-free office and manufacturing environment

    • Requirements

    MINIMUM JOB QUALIFICATIONS

  • 5+ years in inventory planning, demand forecasting, or supply chain / operations — preferably within Amazon or eCommerce.
  • Strong understanding of Amazon FBA operations, inbound requirements, and inventory health metrics.
  • Proven ability to build forecasting models and translate insights into actionable replenishment strategies.
  • Experience managing 3PL partners and inbound / outbound logistics.
  • Familiarity with packaging, labeling, batch tracking, and regulatory operations (especially for regulated categories).
  • Strong project management skills and ability to handle multiple deadlines.
  • Excellent cross-functional communication skills.
  • Bachelor’s degree in Supply Chain, Operations, Business, or equivalent; advanced degree is a plus.

    • Preferred Qualifications

  • Direct experience managing Amazon FBA inventory at scale.
  • Experience working with seasonal products, high-velocity SKUs, or volatile demand profiles.
  • Advanced Excel skills; experience with BI tools (Power BI, Looker, Tableau).
  • Experience in multi-market logistics or cross-border operations.
  • Experience in PIM / DAM / Feed management tools.

    • PHYSICAL REQUIREMENTS

  • Frequent sitting and walking

    • Benefits

    ProCaps provides :

  • A competitive salary!
  • Top-Tier Medical, Dental & Vision Coverage - $0 when you qualify for the Wellness Program!
  • Paid Time Off, Eight (8) Company Holidays
  • 401(k) with Company Match – up to 4.5%
  • 100% Company Life Coverage
  • 100% Short Term Disability Coverage
  • Gym Membership Reimbursement
  • Vitamin Allowance + Discounts
  • Company-Funded Health Savings Account ($1,600 / year)
  • Cash Reward Employee Referral Program
  • Pet Insurance
  • Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!
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