Technical Writer (Philadelphia)Oscar • Philadelphia, PA, US
Technical Writer (Philadelphia)
Oscar • Philadelphia, PA, US
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job_description.job_card.job_description25+ years experience creating technical documentation for SaaS products. Ability to break down complex systems into simple, accurate explanations for both technical and non-technical users. Experience writing : Standard operating procedures (SOPs), Troubleshooting scripts, API / integration notes, User journeys and feature workflows, and Release notes (structured and detail-oriented) Prior work in a support engineering, product support, or technical support role. Proficient in debugging customer issues and documenting outcomes. Familiarity with SaaS concepts : permissions, roles, error codes, integrations, tenant vs. system-level features. Comfortable with log interpretation, repro steps, and root-cause documentation. Location : Philadelphia, PA (Hybrid) Type : Full time Permanent Rate : $110k - $140k annual salary dependent on relevant experience
Oscar is working with a leading data transformation organization that is looking for an experienced Technical Writer to join their team.
As the Technical Writer , you will be responsible for creating and maintaining all customer-facing technical guides, including : Quick-start guides, Feature walkthroughs, API or integration guides, Troubleshooting workflows, FAQs and How-to articles.
Key Responsibilities :
- Draft clear, structured step-by-step instructions supported by screenshots, examples, and error-state explanations.
- Publish and maintain a public knowledge base that reduces support tickets through self-service.
- Translate engineering updates into digestible user documentation.
- Ensure documentation stays synced with product evolution and UI changes.
- Maintain consistent terminology, formatting, and structure across all help content.
Qualifications :
Recap :
If you think you're a good fit for the role, we'd love to hear from you!
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