Systems Support Associate SOMDC5692935

The role will focus on process, system support and administration for key GBS applications and IT solutions.

Responsible for providing end user support to key systems such as SAP ECC, Ivalua, Coupa and DocuSign software applications, ensuring data safeguarding and security measures are being adhered to. Responsible for reducing end user queries from global business users by identifying common issues and implementing solutions that encourage self-service support.

Systems Support Specialist IT Professional U.S Global Grade 8 System Support Lead Work with IT and external partners to ensure all system issues are resolved in a timely manner whilst communicating the status effectively with the business Knowledge and experience in Procurement and Supply Chain functions

Has excellent knowledge in key systems and one or more of the following areas : Sourcing, Contract Management, Spend Management, Spend Analytics Excellent IT skills with the ability to manage and interrogate large data sets effectively

Excellent problem management technical skills Inter-personal skills with an ability to quickly establish effective working relationships across geographical and cultural borders Resourceful, self-managed, and goal driven with the ability to work effectively in teams Small.

Medium size project delivery 3 years industry experience in IT or business area Technical / business degree or equivalent Identify and lead improvement ideas resulting in working efficiencies