Director of Client Experience

Location : Minneapolis, MN (Hybrid, Onsite 4 days / week)

Our client is a tech-forward creative agency built to help tech-minded brands gain a leading and lasting edge in an ever-changing, multi-platform world.

They are a small and mighty team of strategists, technologists, and creatives operating as a close, agile collective, blending creativity, technology, and strategy to craft ideas that move brands forward.

Innovation and curiosity are central to everything they do. They keep their finger on the pulse of creative technology and AI to accelerate success for their clients and themselves.

Now, they’re seeking a Director of Client Experience , a relationship-driven leader who will play a pivotal role in shaping the agency’s future, vision, and approach to client partnership as they enter their next phase of growth.

• ONLY CONSIDERING LOCAL, MINNESOTA-BASED CANDIDATES

The Opportunity

The Director of Client Experience will serve as the senior leader overseeing client relationships, delivery excellence, and the evolution of how clients engage with the agency.

This role is both strategic and hands-on — you’ll guide key accounts, lead internal collaboration, and define the processes and standards that make every client experience exceptional. In partnership with the agency’s founders, you’ll help shape the agency’s broader vision, influencing culture, growth strategy, and the way the agency delivers its creative and technological edge.

Key Responsibilities

Team & Process Leadership

Growth & Strategic Impact

What We’re Looking For

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