Student Services Specialist Senior (Financial Aid Outreach) - 2 Positions

Student Services Specialist Senior (Financial Aid Outreach) - 2 Positions

Job ID : 321382

Location : Glendale Community College

Full / Part Time : Full Time

Regular / Temporary : Regular

Salary Range

$20.23 - $26.30 / hourly, DOE

Grade

111

Work Schedule

Two (2) days 8am - 5pm, two (2) days 9am - 6pm, Friday 8am - 5pm. Summer hours 7am - 6pm, Monday - Thursday.

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD :

Affordable and Comprehensive Benefits Package :

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off : Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans : 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs :

Job Summary

This position will assist students with the completion of financial aid and scholarship applications, as well as have high volume contact with students, families, college personnel, and the general public in the form of large and small presentations (on and off campus), in person meetings, phone contact and email communications. As a liaison between campus departments and external agencies, this person will be responsible for establishing and maintaining relationships with public high schools for the purpose of conducting financial aid / scholarship application completion presentations. Performing technical and demanding financial aid duties, this position will analyze and process data to determine financial aid eligibility.

Essential Functions

30% Ensure compliance with all financial aid policies, and provide accurate and consistent customer service to students and parents regarding financial aid programs and related services. Assists students and parents with the financial aid process from initial application to award. Perform regular follow-up, via in person, email, online and phone calls to ensure students understand the financial aid process and assist with verifying applications for accuracy and completeness.

30% Represent the college at events, such as financial aid workshops, orientations, and other on campus initiatives. Responsible for creating and conducting interactive presentations and workshops on and off campus, as well as managing the Academic Works database and scholarship email account. Responsible for assisting with scholarship program management including posting of awards, notifying students, and working with business services to facilitate the scholarship process. Responsible for ensuring student financial aid packaging with outreach contact efforts.

20% Serve as a subject matter expert responsible for exercising professional judgment on student applications, determining eligibility, and ensuring program compliance. Analyze / interpret regulations and respond to inquiries requiring detailed knowledge of regulations and policies. Provides training and orientation to new and current staff members, as assigned, and performs additional duties commensurate with the level of the position.

10% Reviews and performs technically complex Title IV processes including review of financial aid applications, packaging student financial aid inclusive of; verification, budget proration, awarding, authorization of funds, corrections to ISIRs, post award adjustments, etc. Responsible for assisting with scholarship awards and processing numerous reports.

10% Other duties as assigned

Minimum Qualifications

Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

A. Two or more years' recent experience (within the last 36 months) working in student services.

B. Two or more years' recent experience (within the last 36 months) providing frontline customer service to students and / or parents regarding financial aid programs and student related services.

C. Two or more years' recent experience (within the last 36 months) in the use of packaging, awarding, and disbursing student financial aid in compliance with federal laws.

D. Two or more years' recent experience (within the last 36 months) planning and facilitating presentations and / or outreach events (workshops, presentation, etc.)

Special Working Conditions

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

Posting Close Date

Open until filled. First Review date : Monday June 9, 2025. Applications received after the review date may not be screened.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states : "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https : / / jobs.maricopa.edu / psp / MCPAHPRD / EMPLOYEE / HRMS / c / HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321382&PostingSeq=1

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