Enterprise Customer Success Manager

About Nintex :

At Nintex we are transforming the way people work everywhere.

As the global standard for process intelligence and automation were trusted by over 10000 public and private sector organizations across 90 countries. Our customers from industry giants like Amazon Coca-Cola and Microsoft rely on the Nintex Platform to accelerate their digital transformation journeys by managing automating and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant our workplace is fun the environment is fast-paced and we value our peoples curiosity ideas and enthusiasm. Driven by passion and accountability we take initiative measure progress and deliver results. Our culture fosters innovation and problem-solving fueled by curiosity and a commitment to thinking big. Together we move with agility prioritize customer needs and build unity through empathy leaving a positive impact wherever we go.

About the role :

The Customer Success Manager (CSM) is responsible for driving product adoption and maximizing customer value to support retention. The CSM manages day-to-day customer health and engagement fostering growth through regular interactions actionable insights and telemetry data while collaborating cross-functionally to ensure smooth execution of success plans.

Your contribution will be :

Territory & Account Planning

• Co-create success plans aligned with customer goals lifecycle maturity and long-term value realization
• Deliver telemetry-driven insights on adoption usage and whitespace to inform retention and growth strategies
• Maintain continuous engagement through feedback loops sentiment tracking and milestone alignment

Onboarding & Enablement

Relationship Development

Value Realization & Adoption

Renewals

Expansion

Modernization

To be successful we think you need :

Whats in it for you

Nintex has a hybrid working model enabling us to build culture learn and grow together. We intentionally connect and collaborate while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.

While our offerings differ from country to country we offer our entire global workforcean array of exciting perks and benefits including

View more about our benefits here : Compensation Range (US ONLY) : $94000 - $120000 USD annually. On target compensation refers to the base salary and applicable variable target for this role. The range is an estimate base pay will ultimately be decided at the offer stage based on an individual candidates skills and experience aligned with the needs of the role. Base pay may vary based on several factors including geographic location role specific qualifications and seniority. Nintex also offers a competitive benefits package including paid time off twelve paid holidays 401(k) with employer match and more.

Nintex participates in E-Verify for work authorization. We are an Equal Employment Opportunity Organization.

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Required Experience :

Manager

Key Skills

SAAS,Customer Service,Cloud,Healthcare,Account Management,CRM,Salesforce,Infrastructure,Client Relationships,New Customers,Territory,Trade shows,Sales Goals,Sales Process,Analytics

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 94000 - 120000