Strategic Account Director

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Were committed to bringing passion and customer focus to the business.

The Strategic Account Director serves as the senior commercial leader for high-growth high-revenue strategic accounts responsible for setting and executing account strategies that drive sustainable revenue growth and long-term partnership value. This role cultivates executive-level customer relationships translating customer priorities into actionable initiatives and ensuring the delivery of tailored high-impact solutions. As the primary voice of the customer at the leadership table the director champions strategic alignment drives service excellence and continuously advances customer satisfaction and retention.

• Initiate enterprise-level strategic account planning and relationship development to maximize
• revenue and share of wallet (SOW) growth for assigned accounts.
• Leverage deep EMS industry knowledge and technical acumen to identify growth opportunities guide solution development differentiate Creations value proposition and strengthen strategic
• partnerships.
• Spearhead mutually beneficial contract and pricing negotiations to maximize partnership value.
• Lead commercial engagement activities including adherence to contract terms pricing structures and technical specifications to optimize financial performance.
• Collaborate with DPMs and cross-functional teams to improve execution and ensure high standards of service and delivery.
• Act as the primary customer advocate to influence internal stakeholders by ensuring responsiveness alignment and continuous improvement.
• Oversee the collection and analysis of customer insights to develop and execute strategic initiatives that enhance service models drive operational excellence and strengthen long-term competitive advantage.
• Drive partnerships with Operations and cross-functional teams to align customer objectives foster accountability and deliver integrated solutions that advance business goals.
• Proactively address issues resolve conflicts and manage escalations to promote customer satisfaction and mitigate risks.
• Manage and streamline internal reporting including SBRs KPIs and pipeline updates to promote transparency and enable strategic data-informed decisions.
• Contribute to company-wide projects initiatives or other responsibilities as assigned.

QUALIFICATIONS :

SKILLS REQUIRED

Deep understanding of the Electronics Manufacturing Services (EMS) industry including customer business models market trends pricing strategies and supply chain dynamics.

The ability to translate customer goals into strategic internal action is essential along with advanced proficiency in Customer Relationship Management (CRM) systems Enterprise Resource Planning (ERP) tools and the full Order-to-Cash (OTC) process.

Strong communication skills are necessary to engage stakeholders at all levels with the capacity to simplify complex topics and tailor messaging to diverse audiences.

Success in this role also requires conflict resolution cross-functional leadership without direct authority and the ability to foster alignment across departments.

A high level of technical aptitude data-driven decision-making and customer-centric thinking are critical.

In accordance with pay transparency regulations the anticipated starting salary for this position ranges from $180k-$200k USD annually. Full-time employees are also eligible for performance-based bonuses and a range of benefits. Please note that this salary range is not guaranteed and the final offer may vary based on experience education location and shift. Additionally the benefits and programs available may differ depending on the hire date schedule type and hours worked.

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!

Creation Technologies is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.

If you require any accommodations to complete the application process or need the job posting in an alternative format please email You will be connected with our Talent Acquisition team.

If you are contacted regarding the position please inform our Talent Acquisition team of any accommodations you may need during the recruiting process. All information related to accommodation requests will be handled confidentially.

Canada : Title for the position will be in accordance with applicable national and local laws.

Required Experience :

Director

Key Skills

Abinitio,Customer Service,Business Solutions,Cost Estimation,Drafting,Activex

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 180 - 200