Workforce Analyst

A company is looking for a Workforce Analyst, Patient Service Center.

Key Responsibilities

Monitor and manage call center tasks, providing updates to stakeholders

Create and maintain optimized schedules to meet business needs and support call routing

Analyze call volume data and trends to provide insights for performance improvement

Required Qualifications

High school diploma or equivalent

2-4 years of experience in call center workforce management or similar discipline

Experience with workforce management tools such as Genesys WFM or Aspect

Strong analytical skills to generate insights for performance improvement

Ability to build productive internal and external working relationships