Resident Account Administrator

Resident Account Administrator

The Resident Account Administrator is to assist multiple communities with all duties outlined in this job description. This remote employee will be responsible for all bookkeeping, accurate reporting of deposits, vacancies, and income / delinquent balances. Additionally, the Resident Account Administrator will be responsible for all current and past resident communication regarding delinquency, Deposit Accounting, and dispossessory proceedings for all assigned properties. The Resident Account Administrator will report to the Senior Portfolio Director. However, when assisting specific properties, the Resident Account Administrator will receive directives from the Regional Director or Corporate Support Team.

Essential Duties & Responsibilities

• Conduct all business according to the company's policies and procedures, the Fair Housing Act, the ADA, the Fair Credit Reporting Act, and all other Federal, State, and Local laws pertaining to Multifamily Housing.
• Fully implement and enforce all policies and procedures outlined in the Company's Policy and Procedures Manual.
• Conduct weekly and monthly property audits as determined by the Senior Portfolio Director and EVP.
• Assist associated communities with delinquency and in-house collections efforts.
• Assist onsite teams in ensuring small balance reminders are sent regularly.
• Maintain accurate resident records and update the Portfolio Collections Specialist weekly on rents collected, delinquent rents outstanding, and eviction status.
• Ensure proper and timely completion of deposit accounting.
• Ensure accurate and timely completion of closeout, including a mid-month pre-close review.
• Prepare all notices such as late rent letters, notices to cure or surrender, and return payment.
• Ensure timely completion of monthly dispossessory and eviction filings.
• Coordinate with the onsite team on all move-out and dispossessory unit walks on a weekly basis.
• Coordinate timely posting of all rent and monies received onsite.

Education & Experience

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.